Social distancing rules in many places limiting staffing. — IRS #COVIDreliefIRS (@IRSnews) May 18, 2020 If you need to speak with a live person, please call the phone number that’s listed on … All the call centers are open but that doesn’t mean they are fully staffed. He says word is IRS received 7 million more phone calls than usual in January. Some items are included here: "IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. Call early: IRS phone lines get clogged up quickly. Correspondence sent to IRS offices may be returned to the taxpayer if that office is closed and no one is available to accept it. Reopening is happening in stages, and you can only visit by appointment. This is holding up my stimulus check and what would be our refund for this year. This is what the IRS rep told me last week. So now at this point I am at their mercy, waiting for that line to reopen for calls or for my local IRS office to be there to help. When you first hear the recording, press number two for English. Reaching the IRS by telephone-Automated phone lines, which handle most taxpayer calls, will remain available during this period. To speak to someone, you will need to call the phone number you were given on your letter informing you of the stimulus checks – that letter was called Notice 1444 and should have been mailed to the last known address the IRS had on file for you. The IRS will reopen all remaining facilities on July 13 to workers whose jobs cannot be done remotely, though social distancing and telework policies will … It’s stopped answering phone calls on taxpayer assistance lines. Choose option 2 for "personal income tax" instead. Expect to wait. The IRS has made the government’s most aggressive effort so far to recall its workforce. The IRS received more than 100 million calls last year, but only 1 in 4 callers ultimately got through to an IRS employee, according to a recent National Taxpayer Advocate report.Most callers either get frustrated with the long waits or fed up with the complicated phone tree that only leads from one automated message to another, so they simply hang up. Call the IRS number again, but this time, we are going to follow these steps. Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. Call 844-545-5640 to find out if your nearest TAC is open and to reserve a time slot. So after first choosing your language, then do NOT choose Option 1 (refund info). If for some reason you didn’t receive the letter (Notice 1444) try calling 800-919-9835. 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