By ticking this box, I accept Samsung Service Updates, including : 5. My problem is why can't I be on a phone call and use the internet at the same time without using WiFi. Check the Mobile data option. scurmode, your concerns are understood. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Get in touch with us, 24x7, Small When the problem is solved, you will most likely also be able to use the phone's internet connection. Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. 5. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data. • Can't use apps and/or internet while on phone call • no access to features like HD and Video calling for Verizon . You do need to reactivate advanced calling on your device in order to be able to do this. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. If you can't make a voice call, you need to solve this problem first. Double check your phone isn't connecting to mobile internet. This is so backward and very frustrating. Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. It's important to find out if you can make a voice call. If your friend's mobile runs on Java OS then ask him/her to install Samsung Kies software in PC. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. Help us to make recommendations for you by updating your product preferences. If the wifi signal drops to 3 or less bars the connection loses access after anywhere from 10 sec to 5 min. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Business, Business I've looked through Advanced Calling settings and saw that HD setting is locked to Voice only, tried accessing some hidden hidden menu by dialing *#*#4636#*#* which didn't work, and don't have any idea what changed. Latest S/W version through FOTA/SMART/Kies tool is disabled, change the checked state is... 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